Order & Payment Policy
Last updated: August 29, 2023
It’s important that you read the Terms carefully as they will govern the agreement (also called a contract) between us if you use the site and/ or buy products from the Shop.
If you access or use the Shop we will take that to mean that you agree to the Terms. If you make a purchase from the Shop, you will accept the Terms. If you don’t agree, please refrain from using the Shop. We may change the Terms from time to time (and may or may not let you know that we have), so you should come back to this page regularly to check the Terms. You can see the date we last changed the Terms noted above. If you continue to use the Shop after we’ve changed the Terms, then you agree to the new Terms.
Shop
The Shop is an internet service that allows you to browse and purchase a selection of our products. If you have any problems using, or any questions about, the Shop, please contact us and we’ll do our best to help.
Use of the Shop
You must be eighteen years old or older to use the Shop. While we use all reasonable endeavors to make sure that the Shop is available 24 hours a day, 365 days of the year, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.
Any links to third party sites appearing on the Shop are provided for your convenience only. The links and third party sites are not verified or recommended by us. Your access of such third party sites is at your own risk and may be subject to third party terms of use.
We have the right to end our agreement with you for your use of the Shop if you breach these Terms or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Shop or on the site.
Ordering Process
When placing an order, you agree that any and all information you give us is accurate and complete.
All orders are subject to acceptance and product availability. All prices listed on the Shop are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. The total price of your order, including any sales taxes, will be displayed prior to your purchase confirmation.
No contract for the sale of any product will exist between you and us until we accept your order by emailing the confirmation invoice to the email address given in your order and will detail products ordered, payment method, and the shipping method.
You must check all the details on this confirmation invoice are correct and contact us as soon as possible if any details are incorrect.
If your order cannot be processed, you will receive an email from us telling you the reasons why and our proposed solution. If you’re not happy with the proposed solution, you may decide to cancel your purchase and obtain a full refund.
Discount vouchers, codes and offers cannot be used on sale/ already discounted products unless otherwise stated.
Payment
What forms of payment do we accept?
You may purchase products from the Shop with the following payment methods:
- Credit cards: Visa, MasterCard, American Express.
- PayPal
- Paynow
All purchases will be charged to your nominated card upon submission of your order. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. We use a payment processor called “Worldpay” to process your online transaction on our behalf. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non- delivery. We are sorry that we cannot accept personal cheques, cashier’s cheques, money orders.
Credit card verification codes
We require you to provide your Credit Card Verification Code (or CVC) in order to process your payment. The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used.
Finding the CVC code
For Visa and Mastercard: The three digit number that appears on the signature panel on the back of the card. For American Express: The four digit number that appears in the top right corner on the front of the card.
We take great care with the personal information you provide. For more information, please see our Privacy Policy.
- By email: shop@wingding.sg